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Up your ante with Sustainability and ESG communication

Expectations from HR teams and corporate communication teams is no longer just 'Corporate Social Responsibility' it has moved to ESG communication and to Sustainability in recent years. Is your company equipped with the latest buzzwords dotting internal external conversations?

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Why is Sustainability and ESG communication so complex?

Sustainability and Environmental, Social, and Governance (ESG) communication can be complex due to several reasons:


Diverse Stakeholders

ESG issues often involve a wide range of stakeholders, including investors, employees, customers, regulators, and the public. Each group may have different interests, and hence a 'one-size-fits-all' approach will not work.


Varying Accounting Standards and International Regulations

There is a lack of universally accepted standards for ESG reporting. Different countries and industries have different regulations and guidelines, adding to the complexity.


Quantifying Non-Financial Performance

Unlike financial metrics, ESG factors are often qualitative and difficult to measure. Converting these into quantifiable metrics for communication can be challenging.


Long-Term Perspective

ESG factors often require a long-term perspective, while many stakeholders are focused on short-term financial performance. Communicating the long-term benefits of ESG initiatives, as per the company's vision and mission can be a complex process.


Keeping up with changing expectations in a VUCA world

As societal expectations change, so too do the aspects of ESG that companies are expected to report on. Keeping up with these changes and communicating them effectively adds another layer of complexity.


Transparency and Trust

Stakeholders demand transparency in ESG reporting. However, trust and transparency takes time to build. Providing full disclosure without overwhelming stakeholders with information is a delicate balance to strike.

Why do you need to hire a specialist agency in Sustainability and ESG communication?

Businesses may need to hire a specialist agency in ESG/Sustainability Communication for several reasons:



Specialist agencies have the necessary expertise and experience in ESG communication. They understand the complexities of ESG issues and how to communicate them effectively to various stakeholders.


Keeping Up with Trends

ESG trends and expectations are constantly evolving. Specialist agencies stay up-to-date with these changes and can advise companies on how to adapt their communication strategies accordingly.



Hiring a specialist agency can lend credibility to a company’s ESG initiatives. An agency's involvement can enhance the perceived legitimacy of a company’s ESG efforts, since it is recognized for niche work in the field.


Tailored Strategies

Every company is unique, and so are its ESG challenges and opportunities. Specialist agencies can develop tailored communication strategies that align with a company’s specific circumstances and objectives.


Resource Efficiency

ESG communication can be resource-intensive. A specialist agency has the tools and processes in place to carry out these tasks efficiently, freeing up company resources for other business activities.


Stakeholder Engagement

Engaging with stakeholders on ESG issues can be complex. Specialist agencies can simplify the process by identifying key stakeholders and by managing ongoing communication, in a systematic manner.


Regulatory Compliance

With the increasing regulatory focus on ESG disclosure, companies need to ensure their communication meets all legal requirements. Specialist agencies can help navigate these regulations and ensure compliance.

How is Sustainability communication different from ESG communication?
Do companies need both?

Sustainability Communication and ESG (Environmental, Social, and Governance) Communication are related but distinct concepts. Here’s how they differ:



The audience for these two are different: Sustainability communication is aimed at a broad range of stakeholders, including customers, employees, and the community. On the other hand, ESG communication is primarily targeted at investors, regulators, and analysts, who require specific information regarding ESG which directly impacts the company's share prices and valuation.


Disclosure Requirements

Many stock exchanges and regulators require companies to disclose ESG information as part of their financial reporting. Sustainability reporting, on the other hand, is generally voluntary.



Sustainability communication is used to highlight a company’s commitment to sustainable development.  For eg. Reducing carbon emissions, promoting renewable energy, protecting biodiversity, etc. ESG communication focuses on disclosing information related to a company’s environmental, social, and governance practices. It is used to assess a company’s overall sustainability performance.


Metrics and Indicators

ESG communications focus on specific ESG metrics and indicators that are relevant to financial stakeholders. Sustainability communications may include a broader range of metrics and indicators.

As for whether companies need both - yes, they do. While sustainability communication allows companies to showcase their commitment to sustainable practices to a broad audience, ESG communication helps them demonstrate their specific areas of improvement in environmental, social, and governance aspects to investors and regulators. Both are crucial for building trust with stakeholders and for driving long-term business success.

How can we help you with
Sustainability and ESG communication?

Having deep experience in this niche, we understand sustainability reporting frameworks such as GRI and SASB. Working with us helps clients to develop timely ESG Disclosures, Board Presentations wrt ESG, sustainability reports for impact measurement, and other communication materials. High-growth companies consult us for strategic communications to move from a traditional CSR approach to a balanced SDG 2020 goal-based approach in engaging with internal and external stakeholders. When you hire us you can expect several key deliverables:


Sustainability Reports

These comprehensive documents detail your company’s sustainability efforts and performance. They are typically produced annually and are intended for a broad audience, including investors, customers, employees, and regulators.


Sustainability Marketing Materials

This could include brochures, website content, social media posts, and other materials that highlight your company’s sustainability efforts.


Crisis Management Plans

In the event of a sustainability crisis, such as an environmental incident or social issue, the agency can help develop a crisis management plan.


ESG Reports

These reports focus specifically on your company’s environmental, social, and governance performance. They are often required by investors and regulators.


Sustainability Strategy Development

The agency can help develop a comprehensive sustainability strategy that aligns with your company’s mission and business objectives.


Stakeholder Communications

The agency will help develop and deliver tailored messages to various stakeholders, such as employees, customers, investors, and the local community.


Training and Workshops

The agency may offer training sessions and workshops to educate your team about sustainability issues and best practices.


Measurement and Evaluation

The agency will help identify key performance indicators (KPIs) for your sustainability efforts and evaluate your performance against these metrics.

Disclaimer: Do bear in mind that the exact deliverables may vary depending on the specific project requirement and your company’s unique needs.

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